Support
Something not working?
Almost every problem with the extension is one of the four below, and the first one accounts for most of them.
The extension is installed but nothing happens
The extension needs the Weft app running on your own computer. It is only the capture half: it reads your saved posts and hands them to the app. With no app there is nothing to hand them to, and the popup will sit at "connect".
Start it, then reopen the popup:
The app is not publicly downloadable yet. Weft is being open-sourced shortly; the extension above is available now, and the live demo runs the real app in your browser with no install. Email [email protected] if you want early access.
The app is at http://localhost:5173 once it is up.
Where do I get the token?
Open the app, then Account settings → Browser extension → Copy token. Paste it into the extension under Weft settings and press Save. One token per profile; it does not expire on its own.
If you regenerate the token in the app, the extension keeps the old one until you paste the new one in. That looks exactly like "it stopped syncing".
Sync ran, but nothing new appeared
Three likely reasons, in the order they actually happen:
- Capture is paused. The toolbar icon is greyed out when it is, and the popup shows a "Capture paused" banner with a Resume button.
- Everything was already saved. Re-running a sync is safe by design: anything already in your library is recognised and skipped, so a second run legitimately adds nothing.
- You are signed out of that platform in the browser. The extension reads your own signed-in session; if the platform logged you out there is nothing for it to read. Open that site, sign in, and sync again.
Answers are slow, or vague
By default the AI runs on your own machine, which is the point, but a local model on a CPU is slower than a cloud one and the small default model is noticeably weaker at citing sources.
Two things help. Give Docker more memory (the local model needs roughly 3 GB to load at all, and will fail to start below that). Or bring your own API key under Account settings → Cloud AI keys, which routes just the answering step to Claude, GPT or Gemini while everything else stays local. The key is encrypted on your own machine and requests go straight to the provider.
Report a bug
Email [email protected]. Useful things to include: what you clicked, which platform, and anything in Sync diagnostics in the extension popup.
Weft runs entirely on your machine, so there are no server logs on our side to check. What you can see is all there is, which makes the diagnostics output the most useful thing you can send.
Privacy
What the app, the extension and this site do and do not touch is set out on the privacy page. Short version: there is no server, so there is nothing to collect.